Are you unhappy with our services?


Complaints Procedure

We hope that you are pleased with the services and goods that we deliver to you. In the event that you remain unsatisfied with our products or services, you may contact us through below information or contact us through here.



Please ask to speak to one of the Supervisors or request for the Store Manager.


You may telephone us +44 (0) 1305 217 800

Call charges may apply according to your telephone provider


Lines are open from:

Monday - Saturday 9:00 to 17:30

Sunday or Bank Holidays 10:00 to 16:00

Write to Us

Gould of Dorchester 

22 - 23 South Street 




United Kingdom

Email Us or Follow Us below

Here is our email address:

We will aim to respond with an appropriate solution as soon as we can. If we are unable to resolve your issues, our advisors will agree upon a solutions at the time.

Thank you for your patience.